Privacy Policy

This website is provided by 42 market research. 42 market research is a division of 42 international DMCC, registered in DMCC, Dubai, UAE. We take very seriously the privacy of our website users and the security of their Personal Information.

The Privacy Policy on this website applies to 42 market research. 42 market research is an independent, internationally operating, market research fieldwork agency specialised purely on the healthcare sector since 2002.

This website contains links to a number of other websites that do not belong to 42 market research. The content of this Privacy Policy does not apply to those websites. Please contact those websites directly for the details of their Privacy Policy.

The purpose of this Privacy Policy is to set out the principles governing how we use the Personal Information that we may obtain about you. By using the website or by registering as a user of the services that we provide, you agree to the use of your Personal Information as mentioned in this Privacy Policy. We ask you to read this Privacy Policy carefully. Any dispute which may arise over privacy will be subject to this Privacy Policy.

Personal Information Collection and Use

42 market research will hold and process any or all of the following Personal Information:

  • Title
  • Forenames
  • Surnames
  • Email addresses
  • Contact numbers
  • Work addresses
  • Country
  • Medical area of expertise
  • Internet Protocol (IP) address
  • Remuneration details
  • Study participation history

42 market research will collect Personal Information:

  • When it is submitted to us by you via the contact sections of the website
  • When you register or create an account on our website

42 market research will use this Personal Information:

  • To contact you regarding market research studies related to your medical area of expertise
  • To improve the security of our systems
  • To prevent duplicate and fraudulent activity participation
  • To complete remuneration payments
  • To improve the service and experience that we provide to you
  • To comply with your request for information
  • To contact you to better understand your needs

Your Personal Information will not be used for any marketing or selling purposes. We will not transfer your Personal Information to any third party without your explicit consent to do so. We do not sell your Personal Information to anyone.

42 market research needs to retain certain Personal Information about you for longer periods of time. We have carefully limited the Personal Information retained and the circumstances in which it is needed to the following:

  • Requests by individuals not to be contacted by 42 market research
  • Requests by individuals to not process their Personal Information
  • Individuals who are suspected of fraudulent behaviour

This Personal Information is not shared with anyone and is only used to honour your requests or to prevent subsequent study participation.

42 market research may disclose your Personal Information in the event of a merger or acquisition of 42 market research.

If a merger or acquisition includes the transfer of Personal Information, the surviving entity has to agree in writing to protect and maintain the security and integrity of the Personal Information in accordance with this Privacy Policy.

Security of your Personal Information

We take very seriously our responsibilities to keep your Personal Information secure. We will implement every reasonable precaution to ensure your Personal Information is protected from loss, theft or misuse.

These precautions include:

  • Appropriate physical security of our offices
  • Controlled access to computer systems
  • The use of secure, encrypted internet connections when collecting personal information

We conduct periodic reviews of these precautions to ensure that all safeguards are implemented and remain state of the art.

Data Transfers of your Personal Information

Your Personal Information will be held on servers located within the European Union (EU).

Because of the global nature of our business, there may be times when we need to transfer your Personal Information to countries outside of the EU.

If we need transfer Personal Information to a country outside the EU, we shall put in place adequate safeguards to ensure the transfer is made in accordance to EU data protection law.

For example, these safeguards may include:

  • Contractual clauses about the confidentiality and handling of Personal Information in accordance to EU data protection law
  • Data encryption
  • Password protection
  • Auto-destruction of data files
  • Data anonymisation
  • Data pseudonymisation
  • Intrusion detection and prevention software
  • Access logs

Your Personal Information may also be processed by staff operating outside the EU who work for 42 market research. We will take all steps necessary to ensure that your Personal Information is governed by law and is treated in accordance with this Privacy Policy.

When you submit your data to 42 market research or when you participate in any market research studies, you are consenting to the transfer of your Personal Information to servers that may be located outside of your current geographic region.

Access to Personal Information

You have rights of access to the data that we hold on you. We are committed to meeting all reasonable requests for information that are not subject to specific exemptions.

A subject data access request is a written request for Personal Information held about you by 42 market research.

You have the right to request a copy of any Personal Information that we may hold about you. Simply send an email to us at if you would like a copy of some or all of your Personal Information. You can also write to 42 market research, Office 406, BB2 Tower, Mazaya Business Avenue, Jumeirah Lake Towers, P.O. Box 211791, Dubai, United Arab Emirates.

For any data access request, we will first check that we have enough information to be sure of your identity.

Normally, we will have no reason to doubt a person’s identity – for example, if we have regularly corresponded with them.

If we have good cause to doubt your identity, we may ask you to provide any evidence we need to confirm your identity. For example:

  • Information known only to you
  • A witnessed copy of your signature
  • Proof of your address

Should you make a data access request but you are not the data subject, you must stipulate the basis under the relevant national or international Data Protection Act that you consider makes you entitled to the information.

We will check that we have enough information to find the data you requested. If we need more information, then we will promptly ask you for this.

Once any queries around the information requested have been resolved, copies of the information will be made available to you. This will be via a password protected, secure and encrypted URL.

We will endeavour to provide your requested Personal Information within 30 days of receiving your access request. If we cannot fulfil your request, we will provide you with a written explanation of why we had to deny your access request.

You may be able to access your Personal Information and correct or amend or delete it where it is inaccurate, except as follows:

  • The burden or expense of providing access would be disproportionate to the risks to your privacy
  • If you have made a previous data access request and the interval that has elapsed since the previous request is not reasonable
  • Providing access to your Personal Information might reveal Personal Information about others
  • Disclosing the information would reveal confidential commercial information of 42 market research or its clients

Accuracy of Personal Information

42 market research makes reasonable efforts to keep your stored Personal Information accurate.

If you identify any error in our records, and we agree that the information is inaccurate, we will correct or destroy this information.

If we do not agree or are unable to decide whether the information is inaccurate, we will make a note of the alleged error.

Opting Out

You are free to opt-out of all studies at any time by clicking on the opt-out link provided in the email invitations that you receive from us.

Alternatively, you can send an email to us at indicating that you wish to opt-out.

You can also write to 42 market research, Office 406, BB2 Tower, Mazaya Business Avenue, Jumeirah Lake Towers, P.O. Box 211791, Dubai, United Arab Emirates.

Opt-out requests will be actioned by us within 72 hours of receipt.

Right to Stop Processing

You can request that we stop processing your Personal Information for any or all activities at any time providing we have been able to verify your identity.

Simply send an email to us at indicating that you wish for us to stop processing your Personal Information.

You can also write to 42 market research, Office 406, BB2 Tower, Mazaya Business Avenue, Jumeirah Lake Towers, P.O. Box 211791, Dubai, United Arab Emirates.

Right to be Forgotten

You can request your right to be forgotten at any time providing we have been able to verify your identity.

Simply send an email to us at indicating that you want us to implement your right to be forgotten.

You can also write to 42 market research, Office 406, BB2 Tower, Mazaya Business Avenue, Jumeirah Lake Towers, P.O. Box 211791, Dubai, United Arab Emirates.

Use of cookies

Cookies are small files which are sent to your internet browser and stored on the hard drive of the device you are using. Cookies will assign a randomised unique number to your device. They do not contain information that would personally identify you.

You may set your internet browser to notify you of cookies placement requests or to decline cookies completely. You can delete the files that contain cookies. Those files are stored as part of your internet browser.

We monitor the use of this website by using cookies. We gather certain non-Personal Information automatically about you and store it in log files. Those include:

  • The type of internet browser you use
  • The pages you visit on our website
  • Internet Protocol (IP) addresses
  • Internet service provider (ISP)
  • Referring pages to and from our website
  • Operating system
  • Date and time stamps
  • Clickstream data

This non-Personal Information is used:

  • To analyse trends
  • To administer the website
  • To detect and prevent fraudulent activity
  • To track users’ movements around the website
  • To gather demographic information about our user base as a whole

Our cookies cannot read data off your hard drive or read cookies created by other websites.

We do not use cookies to track or customise your online experience once you leave our website.

We also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter on our website.

We use Google Analytics cookies to help us understand how you use the website.

All Internet Protocol (IP) addresses sent to Google Analytics by our cookies will be anonymised by Google Analytics as soon as technically feasible at the earliest possible stage of the collection network. Your full IP address is never written or stored to their servers in this case.

All data collected via our Google Analytics cookies is used only by us. The data is not used by or passed to any third parties. Our website contains no advertising.

For more information on Google Analytics cookies, please refer to this link: https://policies.google.com/privacy?hl=en

Our website contains a link to our social media page on LinkedIn. If you click on that link, that social media page will also place cookies on your device that will be used by LinkedIn.

42 market research receives anonymised, aggregated data from LinkedIn which we use to view how many visitors have come to our page. No personal information is collected by us from our LinkedIn page unless you submit any comments or messages to us via our LinkedIn page which will then use solely for responding to your enquiry.

For more information on LinkedIn cookies, please refer to this link: https://www.linkedin.com/legal/cookie-policy?trk=uno-reg-guest-home-cookie-policy

Changes to this Privacy Policy

We keep our privacy policy under regular review and reserve the right to amend the Privacy Policy at any time, for any reason.

Any updates will be placed on this website.

We will ask you to read and accept our Privacy Policy every time that you participate in any of our studies.

However, you should also check our website frequently to see the current Privacy Policy and any changes that may have been made to it.

Our privacy policy was last updated on 24-10-2019.